Refund and Cancellation Policy
Last updated: 12 August 2026
SocialFlow provides monthly social media management and content production services under a rolling monthly service agreement.
Billing
Services are charged as a single monthly retainer on the client's monthly renewal date. Clients are notified by email at least three (3) working days before each charge.
Cancellation
Either party may cancel by giving written notice at least seven (7) days before the next monthly renewal date. Notice from the client must be sent by email to maciej@socialflowpt.com and takes effect once SocialFlow confirms receipt in writing. On cancellation, services continue through the end of the billing month already paid for, and no further monthly retainer is charged.
Refunds
The monthly retainer covers deliverables produced during that billing month.
- If a client cancels before any deliverables have been produced in a billing month, SocialFlow will refund that month's retainer in full.
- If a client cancels partway through a billing month, SocialFlow will refund the portion of that month's retainer corresponding to deliverables not yet produced, calculated pro rata against the deliverables listed in the client's Statement of Work.
- Retainer fees for billing months already delivered are not refundable.
How to request a refund
Send a request to maciej@socialflowpt.com. SocialFlow will respond within five (5) working days and return approved refunds to the original payment method within ten (10) working days.
Billing descriptor
Charges appear on your card or bank statement as SOCIALFLOW.
Resolving problems
If you are dissatisfied with any deliverable, please contact us at maciej@socialflowpt.com and allow ten (10) working days for resolution before initiating a chargeback or payment dispute with your bank or card issuer.